Frequently asked questions

A surprise bag is a selection of surplus food a shop hasn't sold during the day, offered at a reduced price. The exact contents are a surprise — that's part of the fun, and it helps fight food waste.

Surprise bags are typically offered at around a third of the original value, so you get good food for a fraction of the usual price.

After reserving and paying in the MystyBag app, you pick up your bag at the shop during the collection window shown on the offer.

MystyBag works with local businesses across multiple cities. Browse the cities page to see where surprise bags are currently available.